oakland, ca · program manager & product ops

Program manager | Independent product builder

● open to Program Management / Product Operations / Implementation roles

Below: two iOS products I've taken solo through Apple's release pipeline.

>submitted: Receipts (iOS app) · v1.0.0, build 35 · in Apple App Store review

>independent build: LoopTidy (iOS app) · in TestFlight beta, build 33 · preparing for App Store submission_

See my experience Download Resume Get in touch

01· about

Program management with a product lens

I'm a program manager and product operations professional based in Oakland, CA (open to remote), with 6+ years across healthcare operations, finance, talent acquisition, and enterprise systems: requirements gathering, roadmaps, stakeholder alignment, and release readiness, start to finish.

Alongside that work, I run the full product lifecycle on my own product: Receipts, a private journaling app I've taken from requirements scoping and user stories through backlog planning, QA, and App Store Connect submission, using AI coding tools as build partners along the way.

PMP- and CSM-certified, with an MBA in Digital Innovation and Information Systems from Pepperdine, and selection as a 2024 Presidential Management Fellows Program Finalist (U.S. Office of Personnel Management). Currently open to program management, product operations, and implementation-focused roles.

spec sheet

Location
Oakland, CA · Open to Remote
Experience
6+ yrs, IT & Healthcare Ops
Certified
PMP · CSM · AWS Cloud
Education
MBA, Pepperdine University
Looking for
Program / Product Ops / Implementation

02· projects

What I've shipped

SUBMITTED · APP STORE REVIEW

Receipts: Private Journal

A privacy-first journal built around one idea: your memories and wins are private assets worth protecting. Five independent security layers (including a decoy PIN and a panic-shake lock) plus on-device text scanning, semantic search, and offline-first sync. Designed, built, and submitted to the App Store solo.

highlights

  • Five composable privacy layers: biometric lock, decoy PIN, per-entry lock, panic shake, screenshot prevention
  • On-device text scanning turns photos into searchable entries, with no cloud call
  • Offline-first sync with optional end-to-end encryption
  • React Native
  • Expo Router
  • TanStack Query
  • Clerk
  • Reanimated
Source Full case study →
IN BETA TESTING · APP STORE PREP

LoopTidy

Most productivity tools are built for tasks, calendars, and team boards. They're not built for the waiting items, promises, blockers, and open decisions that don't fit neatly anywhere. LoopTidy is a private, local-first tracker built for exactly that in-between work: capture an open loop before it's lost, track who owns it, and move it toward closure. Currently in TestFlight beta, build 33, preparing for App Store submission.

highlights

  • Today dashboard surfaces your focus loop, what's up next, and key signals at a glance
  • Command Center search and filtering across loops and related data for fast retrieval
  • Decision log and full loop detail: context, timeline, notes, and reminders kept together
  • Local-first: no account, no cloud sync, no analytics. Data stays on-device
  • React Native
  • Expo Router
  • TypeScript
  • SQLite
Source Full case study →

03· toolkit

How I work

program delivery

  • Requirements gathering
  • Roadmap support & milestone tracking
  • Risk & dependency management
  • Launch readiness & UAT/QA coordination
  • Release planning
  • Stakeholder & vendor coordination

product & lifecycle

  • Requirements & scope planning
  • User stories & UX flow mapping
  • Backlog prioritization
  • Feature tradeoffs
  • Release-readiness checklists
  • App Store Connect submission

enterprise systems

  • Oracle finance workflows
  • Lawson (materials management)
  • Health records (EHR) & hiring systems (ATS)
  • Reporting dashboards

build & tools

  • Jira · Google Workspace · MS Office
  • Cursor Agent · Replit Agent · Claude
  • Expo / React Native · Clerk · TestFlight
  • AWS Cloud fundamentals

*AI build partners I direct and review: a force multiplier, not a replacement for judgment.

04· experience

Where I've led projects

Independent Product Builder

Remote, US · May 2022 – Present

Designed and shipped Receipts, a private journaling app, defining 10+ core features and running it through the full product lifecycle: requirements planning, user stories, backlog, QA, and App Store Connect submission. Also built LoopTidy, a local-first open-loop tracker, currently in TestFlight beta ahead of App Store submission. Alongside this, managed renovation and facility projects for a residential property.

Financial Services Analyst III

UC Office of the President · Oakland, CA · Apr 2022 – May 2022

Validated high-volume invoice and purchase order records daily, improving payment accuracy and vendor issue resolution across Oracle-based finance workflows.

Department Administrator

UCLA Health · Los Angeles, CA · Jan 2019 – Apr 2022

Managed budget tracking and reporting across $5M+ in department activity, and coordinated systems and communications for a 100+ person remote-work transition.

Project Manager

UCLA Health · Los Angeles, CA · Aug 2017 – Jan 2019

Coordinated recruitment operations for the School of Medicine and Department of Medicine, and supported implementation of a new applicant-tracking (ATS) system through testing and change-management communication.

Project Manager Intern

UCLA Health · Los Angeles, CA · Nov 2016 – Jul 2017

Supported risk assessment and safety-training coordination across 4 hospital locations, including compliance tracking for 500+ healthcare workers.

05· credentials

Certifications, education & case work

certifications

Project Management Professional (PMP) Certified ScrumMaster (CSM) AWS Certified Cloud Practitioner

education

  • MBA, Digital Innovation & Info Systems · Pepperdine, 2023
  • BS, Health Administration · Cal State Northridge, 2016

mba applied projects

  • Ambience SaaS PRD: Security & Compliance: authored the initial security and compliance framework for a multi-tenant SaaS PRD, covering NIST 800-53 and ISO 27001 controls, GDPR compliance, and authentication policy, as part of a cross-functional MBA project team
  • Microsoft Cloud & IT Governance: researched IT capability maturity models (ISO 9000, ITIL, IBM Cloud, COBIT 2019) and recommended a combined COBIT 2019 and ITIL framework for Microsoft's enterprise customers, including six defined IT performance metrics for revenue, customer satisfaction, risk, efficiency, availability, and productivity; presented to Microsoft's Adoption & Change Management and Modern Service Management leadership as part of a cross-functional MBA project team

recognition

Federal Leadership Program Finalist · 2024

Presidential Management Fellows (PMF), U.S. Office of Personnel Management (a competitive, government-wide leadership program).

06· independent engagements

Also available for contract work

Program & implementation leadership

Scope, coordinate, and deliver cross-functional programs, on staff or as a contract engagement.

Product operations support

Backlog grooming, release readiness, requirements scoping: the operational glue between product and engineering.

Independent product builds

Need an app prototype scoped and built fast? I can take it from idea to App Store.

Have a role or project in mind? Let's talk

07· connect

haile@hailelabs.com LinkedIn GitHub